Paying your maintenance fee

Online payments

To pay your maintenance fee online you must first register at FirstService Residential’s website.
Payments online through ClickPay may take up to 5 days to process. Accounts with a balance will incur late fees even if we receive a payment on the current month. Payments received are applied to cover the old balance first.

With online payments you can:

  • Pay by eCheck at no cost
  • Pay by credit or debit card for a nominal fee
  • Set up automatic payments
  • Pay from your computer, phone, or tablet
Please note: the date you make your payment is not the date it is reflected on your account. Payments made by eCheck before 9 pm EST will debit from your bank account and settle the next business day. Payments by debit or credit card can take 3-4 business days to settle.
For help and questions go to ClickPay.com/gethelp or you may also call 1-888-354-0135 and press “option 1”.

Making payments by mail

Payments go straight to a payment processing center. If you do not include your coupon attached with your check, the check gets forwarded back to the management company for posting, which delays the posting of your payment. We suggest that you mail your payment by the first. If you feel that you are mailing your payment on time, but the Association is not receiving it by the fifteenth, please send your payment certified.
Mail in your payment on time, even if you do not have your coupons book to avoid paying late fees and/or collection fees and cost.
It is the homeowner’s responsibility to ensure that the Association receives and credits your payments to your account. When using online banking, and thus relying on a third party (your bank) to print and send checks on your behalf to an intended payee (in this case the Association), it is the homeowner’s sole responsibility to ensure that the checks are actually received by the intended payee and credited to the maintenance account.
Keep in mind that being late with your maintenance fees, one or two months, can cost nearly an additional $400 in collection fees and costs. Mail in your payment on time, even if you do not have your coupons book to avoid paying late fees and/or collection fees and cost.
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